To file a claim, simply drag and drop the documents below into this form and submit.

We need the following:

  • Your policy number and policy schedule

  • A copy of the original invoice

  • A copy of your debtor's insolvency confirmation letter from the administrator

  • A copy of any other documents confirming the debts such as the creditor's listing showing the buyer's debt in full, or acknowledgement from the appointed Insolvency Practitioner that you submitted a formal proof of debt form

  • A letter of engagement/contract to show your debtor ordered the work/goods

  • A record of accounts receivable from your debtor over the past 12 months

  • Written evidence of having chased the debt on or before 30 and 45 days overdue

  • Any further evidence to support your claim (such as emails from your debtor showing recognition of the debt).

  • Indication of whether you have received any partial payment of the invoices

  • Indication of whether there are any outstanding disputes relating to the debt

  • Indication of whether there is a loss payee on the policy

Providing as much information as possible helps get your claim approved and can also speed up the process. Once your claim is approved, we aim to pay you within five working days⁠. Our Customer Care team will assist you with the claims process and keep you updated about the status of your claim.

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