Please use this online form to submit your claim. We need the following information:

  • Your policy number and policy schedule

  • A copy of the original invoice

  • A copy of your debtor's insolvency confirmation letter

  • A letter of engagement/contract to show your debtor ordered the work/goods

  • A record of accounts receivable from your debtor over the past 12 months

  • Written evidence of having chased the debt as described in your policy terms

  • Any further evidence to support your claim (such as emails from your debtor showing recognition of the debt).

Providing as much information as possible helps us to get your claim approved and speeds up the process. Once your claim is approved, we aim to pay you within five working days⁠. Our Customer Care team will assist you with the claims process and keep you updated about the status of your claim.

Did this answer your question?